DEWA’s smart app is among top three in Dubai Government

/ Technology & Smart Cities / Wednesday, 27 May 2020 08:44

The smart app of Dubai Electricity and Water Authority (DEWA) has been announced as one of the top three smart apps in the Government of Dubai. DEWA’s website has also been ranked one of the best three websites.

This is as per the evaluation done by the Dubai Model Centre of the General Secretariat of the Executive Council of Dubai, which evaluated over 100 websites and smart apps belonging to government entities in Dubai.

This achievement underlines DEWA’s efforts to enhance customer experience and provide all its services through smart channels according to the highest levels of efficiency, effectiveness and ease of use.

“We are proud of DEWA’s achievement, which proves that we are on the right track to achieve the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, and that the smart government goes to the people and does not wait for them to come to it.

“At DEWA, we work to enhance customer experience and provide all our services through smart channels, saving their time and effort. DEWA came in first place in the 2019 Dubai Customer Happiness Index by The General Secretariat of the Executive Council of Dubai with 90.1%. DEWA also achieved 95.7% in the Smart Dubai Happiness Index,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.

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